Name: Sony WH-1000XM5
Brand: Sony
SKU: sony-wh1000xm5
Price: 18778 INR
Availability: InStock
Rating: 4.8 (1842 reviews)

Question 1

Is the refurbished Sony WH-1000XM5 original — not a clone or refurb-with-aftermarket-parts?

Accepted Answer

Yes. Every Sony WH-1000XM5 we sell is original Sony hardware. Our 41-point inspection includes IMEI verification against the CEIR (Indian government) registry, and a parts authenticity check — non-original screens, batteries, and chargers are flagged and rejected at intake. The Certification Card that ships with the unit lists the exact IMEI and the inspection technician's initials.

Question 2

What's the battery health on the Sony WH-1000XM5 I'll receive?

Accepted Answer

The minimum thresholds are: Like New ≥95% for iPhones (≥90% for other brands), Excellent ≥90%, Good ≥85%. The exact measured percentage for the specific unit you receive prints on the Certification Card in the box. If the as-shipped reading is below the grade promise, the 7-day no-questions return covers it with free pickup.

Question 3

What warranty comes with the refurbished Sony WH-1000XM5?

Accepted Answer

Every grade (Like New, Excellent, Good) ships with the SAME 15-day in-house warranty as standard. The warranty covers manufacturing defects and hardware failures during normal use; accidental damage (drops, water) is not covered by any in-house warranty including ours.

Question 4

Where does Gadget Rebirth deliver the Sony WH-1000XM5, and is COD available?

Accepted Answer

Same-day delivery for Hyderabad PINs; 1-3 day delivery for other metro PINs; 3-5 days everywhere else in India (264+ cities serviced). Cash on Delivery (COD) is available on most serviceable PINs — you inspect the sealed box before paying the courier. EMI and no-cost EMI on Visa / Mastercard from HDFC, ICICI, Axis, SBI, Kotak.

Question 5

How much can I save vs a new Sony WH-1000XM5, and can I return it if I change my mind?

Accepted Answer

At ₹18,778, the refurbished Sony WH-1000XM5 is typically 30-50% below the new MRP at the same configuration (the saving widens at higher grades and tighter price bands). Returns: 7 days no-questions-asked from delivery, free pickup on most PIN codes — no need to justify the return. Refund hits the original payment method or as Gadget Rebirth credit (your choice) within 5-7 business days of inspection at our Hyderabad facility.